Refund policy
Refund Policy
At Night Rider we want your lights to arrive in perfect condition. If something goes wrong with your delivery, we will make it right.
When you can request a refund or replacement
You can request a full refund or a free replacement within 14 days of delivery if:
- Your package arrived damaged or broken;
- The item inside does not work when it arrives (defective on arrival); or
- You received a different item or the wrong package.
How to make a claim
- Contact us through our Contact page within 14 days of delivery.
- Include your order number.
- Attach clear photos of the package and the item showing the damage, the defect or the wrong item.
After we review your claim, we will send you a replacement or refund your original payment method. Refunds usually appear within 5-10 business days, depending on your bank.
What is not covered
- Claims made more than 14 days after delivery.
- Change of mind, or ordering the wrong quantity or bundle.
- Damage caused by incorrect installation, misuse, accidents or modifications after delivery.
- Normal wear and tear.
Please do not send items back unless we ask you to. Returns sent without our approval cannot be accepted.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel orders that have not shipped yet.
Questions
For any question about a refund or replacement, please contact us through our Contact page.